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1300 473 528
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$60 per session*

50 minutes a session

*with a valid Mental Health Treatment Plan. Book an appointment or a free Service Insight session for more information
Enquire or Book

$60 per session*
*with a valid Mental Health Treatment Plan. Book an appointment or a free Service Insight session for more information

How I relate. Health Can Support You

I relate. Health is our online psychology and allied health service designed to provide accessible and affordable mental health care to all.

As experts in relationships, we know there may be times when you need to seek additional support. With the support of one of our psychologists we can help uncover the why, providing understanding and strategies so you can make positive moves forward.

You may benefit from our experienced and specialised team of psychologists and mental health specialists if you are:

  • feeling anxious or have frequent worried thoughts
  • depressed, feel stuck in the past or have a general lack of joy or motivation. You may be withdrawing from life
  • experiencing overwhelming feelings of grief or loss over a loved one, a relationship or a significant life event
  • unable to shift persistent feelings of overwhelm or stress
  • feeling emotional discomfort, your emotions may be too strong or not there at all. You may be struggling and not able to find healthy outlets to express them
  • struggling with addiction or substance abuse

 

Why Choose I relate. Health?

As a not-for-profit provider we believe everyone should have access to accessible and affordable psychological care and are determined to ensure that I relate. Health is care you can relate to. We achieve this by ensuring your care is:

Affordable

We are committed to providing affordable mental health care and support services and can offer you low cost telehealth psychological support. See our fees page for more details but if for any reason our fees are preventing you seeking support you can request for a fee review to bulk bill your service with a valid mental health care plan. To apply for bulk billed services please complete and submit our application form.

Accessible

We offer help to all whether you reach out to us directly (self-referral), are referred to us by your GP with a mental health care plan or via an insurance claim including workers compensation. We also don't want you to be limited by the availability of mental health support services in your local area so save on travel and wait time and receive quality support at a time and place that works for you, either online or via phone. Online support is provided via a high-quality conferencing system, using either your mobile, computer or tablet, secured with end-to-end encryption to ensure your privacy.

Effective

The I relate. Health team are highly qualified, experienced, and skilled allied health clinicians, counsellors and clinical psychologists who deliver evidence informed online mental health care. Research consistently shows that for most mental health conditions online psychological support is as effective as in-person. Similarly, people’s overall satisfaction with telehealth is comparable to in-person appointments.

 

How to Choose the Right Practitioner For You

Deciding on who is best to help you is a personal choice so to help meet your needs our team is made up of clinical psychologists and mental health social workers. We also provide access to Interrelate's relationships counsellors. If you're struggling to find the right practitioner to support you our team can help you make the right decision so please call us on 1300 473 428 or book online for a  free 15 minute service insight session.

Psychologists

In Australia, psychology is a regulated profession and includes registered psychologists and clinical psychologists. They are accredited by the Psychology Board of Australia, which is part of the Australian Health Practitioner Regulation Agency (AHPRA). At a minimum all psychologists complete a 6-year sequence of university studies and supervised training. A Clinical Psychologist has completed an advanced training program in the form of either a Masters or Doctorate qualification plus a program of supervised practice.

Psychologists are trained in the science of how people think, feel, behave and learn. Psychologists have specialist skills and expertise in assessing, diagnosing, and treating moderate to severe mental health conditions.

Mental Health Social Workers

Accredited Mental Health Social Workers are highly trained and skilled allied health professionals, meeting some of the highest standards of professional regulation in Australia. They are recognised providers with Medicare and deliver clinical social work services in mental health settings, utilising a range of evidence-based counselling. Mental Health Social Workers provide a unique contribution to mental health care by their holistic approach to working with a person.

Counsellors

Counsellors help people to achieve their goals in a positive and collaborative way. Typically focussing on a single issue or need they help to clarify issues, explore options, and develop strategies to manage it effectively. If you are seeking support for more complex concerns or issues a psychologist or mental health social worker may be best for you.

Our relationship counsellors provide high quality relationship counselling for individuals, couples, families, and children, helping you to develop insights and understanding about your relationships to help build capacity that creates safe and thriving relationships.

Meet our team

I relate. Health Free Service Insight Session

I relate. Health Free Service Insight Session

Receive a personalised call from the I relate. Health Customer Experience Team to learn more about our service, answering any questions you may have along the way.

How to Book Your First Session

Choose and book

Choose and book

Choose the clinician you want to speak with and book your appointment online.

Access rebates (optional)

Access rebates (optional)

Speak with your GP about getting a mental health care plan and referral if you haven’t already*.

Get started now - find mental health support

Get started now - find mental health support

Access mental health support you can relate to (via a secure telehealth platform).

*Medicare rebates for psychological counselling only. Email your mental health care plan and referral to: referral@irelatehealth.org.au

How to Get a Mental Health Treatment Plan

The Australian Government's Better Access Initiative provides Medicare rebates to access psychological support from a psychologist or mental health social worker.

To access these rebates you will need a Mental Health Treatment Plan which is issued by your GP, psychiatrist or paediatrician, written collaboratively between you and your doctor, outlining your mental health goals and treatment options.

With a valid Mental Health Care Plan and referral to I relate. Health, you can claim up to 10 individual Medicare subsidised sessions each calendar year leaving a gap fee to pay of only $60 per session.

If you're unable to book in a session with your GP prior to your first session we can accept a Mental Health Treatment Plan at any point and you'll receive the payment assistance from your next session.

Commonly Asked Questions

  • Adjusting to change
  • Anxiety and Phobias
  • Career or workplace stress
  • Depression
  • Disability
  • Drugs and/or alcohol use
  • Gender and sexual identity
  • Grief and loss
  • Hoarding
  • Legal issues
  • Obsessive compulsive disorder
  • Post-traumatic stress disorder
  • Respectful relationships
  • Self-esteem
  • Social skills
  • Stress
  • Suicidality
  • Trauma related symptoms

You do not need a referral to access services from I relate. Health however to access Medicare rebates for psychological support you will need a mental health treatment plan from your GP. 

 

Anyone seeking psychological support can access I Relate. Health. We support children aged 8 and above, young people, adults, couples, families and organisations seeking support for employees.

Please note that children aged under 16-years will need consent from either a parent or guardian to receive support.

I relate. Health is not suitable for people who require emergency or crisis intervention. If you require immediate support please call emergency services on 000 or Lifeline on 13 11 14.

Yes. I relate. Health can provide  psychological support services to children aged 8 and above. Please note that children aged under 16 years will need consent from either a parent or guardian.

Yes, I relate. Health services are available Australia wide as all services are delivered via telehealth. Telehealth is health care that you can access online or over the phone using either your mobile, tablet or computer.

No, all I relate. Health services are delivered via telehealth with appointments available online or over the phone.

Please be assured that telehealth services provide a high standard of care with research consistently showing  that for most mental health conditions psychological support provided via telehealth are just as effective as face-to-face. Similarly, people's overall satisfaction with telehealth is comparable to face-to-face appointments.

You can access I Relate. Health's service using either a mobile device, tablet or computer.

If you or someone you know is experiencing a crisis, visit your nearest hospital emergency department or contact one of the 24/7 mental health support services such as Lifeline on 13 11 14. 

If a life is in danger call 000 immediately.

There are two ways to reschedule or cancel an appointment:

  1. Via our online booking system - your booking email includes a link to "cancel appointment" allowing you to cancel your scheduled appointment and book an alternate appointment is required.
  2. Call our friendly customer support team on 1300 473 528.

Please note that appointment cancellations with less than 72 hours notice, including no-shows, will be charged a $100 cancellation fee.

Absolutely. You will receive both SMS and email appointment reminders at least 3 days before your appointment.

Cancellations with more than 72 hours notice do not incur a fee. You can either cancel or reschedule your appointment at no cost. If you cancel your appointment with less than 3 days notice or do not attend an appointment you will be charged a cancellation fee of $100.

Please note that Medicare does not pay for missed appointments.

For pre-paid appointments the cancellation fee will be deducted from the payment you have already made. The balance can either be refunded or transferred as a credit to your rescheduled appointment, whichever option you prefer. If you have not pre-paid we will issue an invoice to you with payment expected within 7 days of the invoice date.

Below are some tips for preparing for your online appointment:

  • Test your equipment (your device, internet, headphones etc.)  before your appointment
  • Check that your devices are sufficiently charged
  • Ensure your phone (and email) is easily accessible - just in case your clinician needs to contact you.
  • Check that your device (computer, tablet, or mobile) has the most up-to-date operating and anti-virus software
  • Consider the best environment to get the most out of your online appointment. Ideally you will create a space that is private, quiet, and free from interruptions

We have found the right balance between affordability and meeting the operating costs of our service. Our psychological counselling appointments start from $60 per session if you have a referral from your GP and Mental Health Treatment Plan.

If for any reason our fees are preventing you from accessing psychological support you can request a fee review to bulk bill your service. Please complete and submit our application form or call 1300 473 528 to discuss further options.

*Psychological support must have mental health treatment plan and valid referral.

To access Medicare rebates, you need a current Mental Health Treatment Plan from your GP. This will allow you to claim up to 10 individual psychological counselling sessions each calendar year.

All plans must be dated on or before the date of your session (and must be accompanied by a valid referral). Mental Health Treatment Plans and GP referrals cannot be backdated.

After each session I relate. Health process eligible Medicare rebates via an electronic claim system. Medicare will then pay your rebate into either (a) the account of the card you used to pay, or (b) the bank account you have pre-registered with Medicare.

We can deliver psychological support to people who either self-manage or plan manage their NDIS funding. Unfortunately, we do not accept referrals for agency managed clients.

If you would like to discuss a potential NDIS funded referral, please get in touch (call us on 1300 473 528 or email: referral@interrelate.org.au).

To process NDIS services, we require your NDIS number, a copy of your plan (so we can service against the appropriate line item) and invoicing details. The fee for NDIS funded clients is aligned to the NDIS schedule of fees so there are no out-of-pocket costs for NDIS funded clients.

Please contact your Local Area Coordinator to learn more about accessing the NDIS or accessing psychological support in your NDIS Plan.

Feedback

We are here to help you and your family reach the best outcome for your situation. If you have any feedback regarding your experience we encourage you to speak with your counsellor, mediator or case worker or reach out to us directly using our message form via the button below.