Online Psychology

In Australia, psychology is a regulated profession and includes registered psychologists and clinical psychologists. They are accredited by the Psychology Board of Australia, which is part of the Australian Health Practitioner Regulation Agency (AHPRA). At a minimum all psychologists complete a 6-year sequence of university studies and supervised training. A Clinical Psychologist has completed an advanced training program in the form of either a Masters or Doctorate qualification plus a program of supervised practice.

Psychologists are trained in the science of how people think, feel, behave and learn. Psychologists have specialist skills and expertise in assessing, diagnosing, and treating moderate to severe mental health conditions.

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Accredited Mental Health Social Workers are highly trained and skilled allied health professionals, meeting some of the highest standards of professional regulation in Australia. They are recognised providers with Medicare and deliver clinical social work services in mental health settings, utilising a range of evidence-based counselling. Mental Health Social Workers provide a unique contribution to mental health care by their holistic approach to working with a person.

You do not need a referral to access services from Interrelate however to access Medicare rebates for psychological support you will need a mental health treatment plan from your GP. 

To access Medicare rebates, you need a current Mental Health Treatment Plan from your GP. This will allow you to claim up to 10 individual psychological counselling sessions each calendar year.

All plans must be dated on or before the date of your session (and must be accompanied by a valid referral). Mental Health Treatment Plans and GP referrals cannot be backdated.

After each session I relate. Health process eligible Medicare rebates via an electronic claim system. Medicare will then pay your rebate into either (a) the account of the card you used to pay, or (b) the bank account you have pre-registered with Medicare.

To help simplify the referral process we encourage you to email the referral directly to us. Provide your patient with an Interrelate postcard so they can scan the QR code and book their appointment with us at a time that suits them best.

We would be delighted to send you a referral pack which includes 50 referral cards for your patients plus a poster for your practice. To request a pack please complete this form.

We are also able to take referrals from your patient directly. Please ensure you include our website on your referral.

Yes! We can take direct referrals to our service without you contacting us. To simplify your referral process, we would be delighted to send you a free referral pack which includes 50 referral cards for your patients plus a poster for your practice. Referral cards have some information for your clients as well as a QR code to take them directly to booking.

To attain your referral pack please complete a referral pack form located on this page.

Anyone seeking psychological support can access this service. We support children aged 8 and above, young people, adults, couples, families and organisations seeking support for employees.

Please note that children aged under 16-years will need consent from either a parent or guardian to receive support.

Interrelate is not suitable for people who require emergency or crisis intervention. If you require immediate support please call emergency services on 000 or Lifeline on 13 11 14.

Yes, Interrelate's services are available Australia wide as all services are delivered via telehealth. Telehealth is health care that you can access online or over the phone using either your mobile, tablet or computer.

No, all Interrelate psychology services are delivered via telehealth with appointments available online or over the phone.

Please be assured that telehealth services provide a high standard of care with research consistently showing  that for most mental health conditions psychological support provided via telehealth are just as effective as face-to-face. Similarly, people's overall satisfaction with telehealth is comparable to face-to-face appointments.

If you or someone you know is experiencing a crisis, visit your nearest hospital emergency department or contact one of the 24/7 mental health support services such as Lifeline on 13 11 14. 

If a life is in danger call 000 immediately.

We have found the right balance between affordability and meeting the operating costs of our service. Our psychological counselling appointments start from $60 per session if you have a referral from your GP and Mental Health Treatment Plan. To find our more about our fees click here.

If for any reason our fees are preventing you seeking support you can request for a fee review to bulk bill your service provided you have a valid mental health care plan*. To apply for bulk billed services either  message us or call 1300 473 528 to discuss further options.

*Bulk billed psychological support must have a mental health treatment plan and valid referral.

We can deliver psychological support to people who either self-manage or plan manage their NDIS funding. Unfortunately, we do not accept referrals for agency managed clients.

If you would like to discuss a potential NDIS funded referral, please get in touch (call us on 1300 473 528 or email: referral@interrelate.org.au).

To process NDIS services, we require your NDIS number, a copy of your plan (so we can service against the appropriate line item) and invoicing details. The fee for NDIS funded clients is aligned to the NDIS schedule of fees so there are no out-of-pocket costs for NDIS funded clients.

Please contact your Local Area Coordinator to learn more about accessing the NDIS or accessing psychological support in your NDIS Plan.

We can deliver psychological support to people with DVA funding, please get in touch with us to discuss your options

Call us on 1300 473 528 or email: referral@interrelate.org.au

Yes, we can provide psychological support services to children aged 8 and above. Please note that children aged under 16 years will need consent from either a parent or guardian.

Our online psychology service is open to a wide range of people. We support children aged 8 and above, teenagers, adults, couples, families and organisations seeking mental health support for their employees. Please note that children under 16 years of age require consent from a parent or guardian before accessing services. Our psychology sessions are entirely online, so you can live anywhere in Australia and get the help you need.

The benefits of online psychology sessions are significant. Being at home or in a familiar space can make it easier to open up – and for those with busy lives or conditions that make leaving the house difficult, removing that barrier alone can be life-changing. You can access care from anywhere in Australia – at home, at work or in a regional area – without the cost or time of travel. That means no petrol, parking, tolls or public transport costs on top of your sessions, which are already free* with a valid Mental Health Treatment Plan. Appointments are also often available sooner than in-person services. And research consistently shows that for most mental health conditions, online psychology is just as effective as face-to-face support, with comparable levels of client satisfaction.

Not at the moment. All Interrelate online psychology sessions are delivered via telehealth – either by video or phone. The good news is that research consistently shows online psychologist sessions are just as effective as face-to-face for most mental health conditions, with comparable levels of client satisfaction. All sessions are delivered via a secure, encrypted platform so your privacy is always protected.

Your cost for an online psychologist depends on how you access our service. With a valid GP referral and Mental Health Treatment Plan, sessions are bulk billed – meaning you may pay nothing out of pocket. Self-funded sessions are $146.

No – you don't need a GP referral to talk to a psychologist online in Australia. You can self-refer and book directly as a self-funded client. However, to access Medicare rebates and reduce or eliminate your out-of-pocket costs, you will need a Mental Health Treatment Plan (MHTP) from your GP.

The Australian Government's Better Access initiative provides Medicare rebates so eligible Australians can access support from a psychologist or mental health social worker. To access these rebates, you'll need a Mental Health Treatment Plan prepared by your GP, psychiatrist or paediatrician – developed collaboratively with you to outline your mental health goals and treatment strategies.

With a valid Mental Health Treatment Plan and referral to Interrelate, you can access up to 10 individually Medicare-subsidised sessions per calendar year. We recommend having your plan in place before your first session, but we can accept it at any point.

To access Medicare rebates for your online psychologist sessions, you’ll need a current Mental Health Treatment Plan from your GP, issued on or before the date of your first session. This allows you to claim up to 10 individual psychology sessions online per calendar year. After each session, Interrelate processes your Medicare rebate electronically – Medicare then pays directly into the account linked to the card you used, or into your pre-registered bank account. Please note that Mental Health Treatment Plans and GP referrals cannot be backdated.

You can book a psychologist appointment online right here by browsing our team profiles and selecting an available time. Prefer to talk it through first? Call us, and we’ll guide you through the process. You don’t need a GP referral to book – though having a Mental Health Care Plan means your sessions may cost you nothing.

Yes. We can deliver online psychologist support to clients under WorkCover funding and to people who self-manage or plan-manage their NDIS funding. Please note we do not accept agency-managed NDIS referrals. Every situation is a little different, so we encourage you to get in touch directly to discuss your options. Call us on 1300 473 528 or complete our online enquiry form and we’ll help you understand what’s available to you.

Choosing the right practitioner is a personal decision. You may be wondering: ‘Should I see a counsellor, psychologist or social worker?.A clinical psychologist online has completed a minimum six-year university and supervised training program, with specialist expertise in assessing, diagnosing and treating moderate to severe mental health conditions. An Accredited Mental Health Social Worker is also a highly trained allied health professional, recognised by Medicare, who brings a holistic approach to mental health care – looking at the broader social and environmental factors that affect your wellbeing. Both are effective, evidence-based practitioners. If you’re unsure which is right for you, call us or book a free 10-minute service insight session, and we’ll help you decide.

We understand that feeling comfortable with your psychologist is essential to getting the most from your sessions. You’re welcome to request a male or female psychologist online and our entire team is trained to provide inclusive, non-judgmental support for LGBTQ+ clients. If you’d like help choosing the right practitioner, call us or book a free 10-minute service insight session.

Interrelate provides online psychology services to support children’s mental health for those aged 8 and above, as well as teenagers and adolescents. To book an online child psychologist or adolescent psychologist, call us on 1300 473 528 and we’ll match your child with the most suitable clinician for their age and needs. Please note that children under 16 require consent from a parent or guardian before accessing services.

To prepare for your  first online psychology consultation,  we’d recommend finding a private space where you won’t be interrupted. There’s no need to over-prepare – your psychologist will guide the conversation from the start. Find a quiet, private space where you feel comfortable and test your device and internet connection beforehand. If you have a Mental Health Treatment Plan, email it to referral@interrelate.org.au  prior to your session. Most importantly, know that it’s okay to feel nervous – your first online psychology session is simply a chance to talk and begin building a relationship with your clinician at your own pace.

Yes. Our online psychologists are experienced in delivering evidence-based therapies for a wide range of mental health conditions, including depression,  anxiety and stress. Whether you’re dealing with persistent low mood, overwhelming worry or chronic stress that’s affecting your relationships and daily life, our team of psychologists can help you understand what’s driving it and build practical strategies to move forward.

Yes. Our online psychologists are experienced in helping clients process trauma, PTSD and domestic violence-related experiences safely, using evidence-based approaches in a carefully supported environment. Our broader team also supports people affected by domestic violence  every day, providing compassionate, non-judgmental care. If you're not sure whether our service is the right fit for your situation, call us on 1300 473 528 or complete our online enquiry form and we’ll guide you in the right direction.

Yes. Our online clinical psychologists are trained to support people with moderate to severe mental health conditions, including bipolar disorder, OCD and eating disorders. Clinical psychologists have completed advanced postgraduate training and are accredited by the Psychology Board of Australia. If you’re managing a complex condition, we recommend calling us on 1300 473 528 or complete our online enquiry form first so we can match you with the most appropriate clinician.

Yes. Our team uses a range of evidence-based therapies, including CBT (Cognitive Behavioural Therapy), as well as targeted support for anger management and other specific concerns. Treatment approaches are tailored to your individual needs and goals – your psychologist will discuss the most appropriate options with you in your first session.

Yes. Our online psychologists can provide support for addiction and substance abuse, helping you understand the patterns behind your behaviour and work toward lasting change. Call us on 1300 473 528 to discuss your specific situation, and we’ll match you with the right clinician.

All online psychology sessions at Interrelate are delivered via a secure, high-quality video conferencing platform such as Zoom – accessible on your mobile, tablet or computer. Phone appointments are also available if you prefer. Our online video appointments platform is secured with end-to-end encryption to protect your privacy in every session.

Your privacy is a priority. All online psychologist sessions at Interrelate are delivered via a high-quality, secure conferencing system with end-to-end encryption. Sessions are confidential within the bounds of professional and legal requirements. If you have specific concerns about privacy, call us before booking, and we'll walk you through how we protect your information.

No – online psychologists and clinical psychologists are not medical doctors and cannot prescribe medication. If you require a diagnosis or prescription, your GP or a psychiatrist can assist. Our psychologists focus on evidence-based psychological therapies to help you understand and manage your mental health. Your GP can work alongside our team to ensure you receive the most comprehensive care.

A licensed clinical psychologist is a fully qualified, AHPRA-registered mental health professional who has completed a minimum of six years of university and supervised training. They provide personalised, evidence-based therapy and are bound by strict professional and ethical standards. An AI psychologist is a technology tool  – it is not a registered clinician, cannot diagnose or treat mental health conditions and is not a substitute for professional care.

If you or someone you know is in crisis, please don’t wait. Contact Lifeline on 13 11 14 – available 24 hours a day, seven days a week. If a life is in immediate danger, call 000. Our online psychology service is not designed for crisis or emergency intervention, but once you’re safe and ready, we’re here to provide ongoing professional support for your mental health journey.