Changeover Support Service

Life can bring challenges, especially during times of separation or transition within families. A supervised changeover offers a safe and supportive environment where children can transition between parents without conflict or stress. This service is designed to foster stability, comfort, and peace of mind for all involved, ensuring that the well-being of the child remains the top priority.

Our contact workers supervise the transfer of your child from one parent to the other, without you needing to meet in person. Usually, each parent or family member will attend the Centre at separate pre-agreed times then we will facilitate the handover of the children from one parent to the other.

Our Children's Contact Service (CCS) can also provide a neutral venue for supervised visits, where a worker can support and observe the interaction between the child and parent. 

Who is This For?

Supervised changeovers are ideal for families experiencing:

• High-conflict separation or divorce
• Court-mandated arrangements requiring supervision
• Situations where communication between parents is challenging or strained
• Concerns about the emotional safety of children during transitions

This service is tailored to provide a neutral and structured setting for families who want to prioritise their children’s emotional and physical safety during parental transitions.

Benefits of a Supervised Changeover

Benefits of accessing this support include:

• Reduces stress and anxiety for children by removing them from conflicts between parents.
• Provides a calm, neutral and professional space where transitions can occur smoothly.
• Ensures both physical and emotional safety for children and parents.
• Minimises direct interaction between parents, allowing for smoother transitions.
• Helps establish a predictable routine for children during a time of change.

What to Expect

When you choose our supervised changeover service, here is what you can anticipate:

• An initial intake meeting for each parent and a child orientation process. This helps us to understand your family’s unique needs and outline the changeover process.
• Our trained contact workers will be present to ensure smooth and stress-free transitions.
• A safe, welcoming, and child-friendly environment where changeovers occur.
• All parties will receive clear instructions to ensure a respectful and cooperative process.

We understand this can be a new and challenging transition to navigate. Please raise any questions or concerns you have with your contact staff member during the intake and they will make sure you have what you need to feel confident about moving forward.

Individualised Support

To ensure the best outcomes for everyone we offer flexibility around our services to best meet individual needs including:

• arranging an interpreter service for your appointment with Auslan or language (supported by TIS) interpreter options available
• aligning you with team members who are culturally safe and sensitive to your needs such as First Nations identified or informed or a member or ally of the LGBTQ+ community.
• adapting service delivery where possible to best align to what feels safe and supportive for you

When you enquire or book our Children's Contact Service with our friendly Client Experience Team please feel safe to discuss your unique needs so we can help ensure the best experience for you.

How to Begin Your First Changeover with Us