National Redress Scheme Support Service

As part of The National Redress Scheme, established in response to the Royal Commission into Institutional Responses to Child Sexual Abuse, we can provide free counselling including support to access compensation. This service is available until 30th June 2027.

Who is This For?

This service is for people who have been affected by institutional child sexual abuse, including their families and carers. 

We provide support for people living in the areas of Central West, Far West and Orana, Hunter Valley, Newcastle and Lake Macquarie. If you live outside of these locations, please click here to find support in your local area.

How We Can Help You

With the support of a specialised and understanding counsellor we can provide you with client-focused support associated with the Redress Scheme - this includes:

• counselling support
• assistance with completing applications including descriptions
• emotional support throughout the application and outcomes process
• warm referrals to legal and financial support services and other counselling and psychological care providers
• assistance once an offer has been accepted to engage the institution for a direct personal response
• assistance with gaining practical support during the application process such as housing, health, mental health, financial and aged care services

Benefits of Accessing Support From the National Redress Scheme

Always focused on you, the benefits of engaging us to help you access the Redress Scheme include:

• a safe, caring, compassionate and experienced support person to help guide you, providing reassurance and comfort throughout the application process
• practical help in completing the application so you are emotionally supported along the way
• direct access to someone you can talk to, helping you find a way forward in all areas of your life

How to Prepare

There is nothing you need to prepare. When you meet with us together we will explore your unique needs and work with you to find a suitable and effective way forward.

Where to Access This Session

We strive to be as accessible as possible. Our Redress Support Service is available in-person, over the phone or online. We will be guided by what works best for you.

To make an appointment please contact our client experience team.