You do not need a referral to access services from I relate. Health however to access Medicare rebates for psychological support you will need a mental health treatment plan from your GP. 

Anyone seeking psychological support can access I Relate. Health. We support children aged 8 and above, young people, adults, couples, families and organisations seeking support for employees.

Please note that children aged under 16-years will need consent from either a parent or guardian to receive support.

I relate. Health is not suitable for people who require emergency or crisis intervention. If you require immediate support please call emergency services on 000 or Lifeline on 13 11 14.

Yes. I relate. Health can provide  psychological support services to children aged 8 and above. Please note that children aged under 16 years will need consent from either a parent or guardian.

Yes, I relate. Health services are available Australia wide as all services are delivered via telehealth. Telehealth is health care that you can access online or over the phone using either your mobile, tablet or computer.

No, all I relate. Health services are delivered via telehealth with appointments available online or over the phone.

Please be assured that telehealth services provide a high standard of care with research consistently showing  that for most mental health conditions psychological support provided via telehealth are just as effective as face-to-face. Similarly, people's overall satisfaction with telehealth is comparable to face-to-face appointments.

You can access I Relate. Health's service using either a mobile device, tablet or computer.

If you or someone you know is experiencing a crisis, visit your nearest hospital emergency department or contact one of the 24/7 mental health support services such as Lifeline on 13 11 14. 

If a life is in danger call 000 immediately.

There are two ways to reschedule or cancel an appointment:

1. Via our online booking system - your booking email includes a link to "cancel appointment" allowing you to cancel your scheduled appointment and book an alternate appointment is required.
2. Call our friendly customer support team on 1300 473 528.

Please note that appointment cancellations with less than 72 hours notice, including no-shows, will be charged a $100 cancellation fee.

Absolutely. You will receive both SMS and email appointment reminders at least 3 days before your appointment.

Cancellations with more than 72 hours notice do not incur a fee. You can either cancel or reschedule your appointment at no cost. If you cancel your appointment with less than 3 days notice or do not attend an appointment you will be charged a cancellation fee of $100.

Please note that Medicare does not pay for missed appointments.

For pre-paid appointments the cancellation fee will be deducted from the payment you have already made. The balance can either be refunded or transferred as a credit to your rescheduled appointment, whichever option you prefer. If you have not pre-paid we will issue an invoice to you with payment expected within 7 days of the invoice date.

Below are some tips for preparing for your online appointment:

• Test your equipment (your device, internet, headphones etc.)  before your appointment
• Check that your devices are sufficiently charged
• Ensure your phone (and email) is easily accessible - just in case your clinician needs to contact you.
• Check that your device (computer, tablet, or mobile) has the most up-to-date operating and anti-virus software
• Consider the best environment to get the most out of your online appointment. Ideally you will create a space that is private, quiet, and free from interruptions

We have found the right balance between affordability and meeting the operating costs of our service. Our psychological counselling appointments start from $60 per session if you have a referral from your GP and Mental Health Treatment Plan.

If for any reason our fees are preventing you from accessing psychological support you can request a fee review to bulk bill your service. Please complete and submit our application form or call 1300 473 528 to discuss further options.

*Psychological support must have mental health treatment plan and valid referral.

To access Medicare rebates, you need a current Mental Health Treatment Plan from your GP. This will allow you to claim up to 10 individual psychological counselling sessions each calendar year.

All plans must be dated on or before the date of your session (and must be accompanied by a valid referral). Mental Health Treatment Plans and GP referrals cannot be backdated.

After each session I relate. Health process eligible Medicare rebates via an electronic claim system. Medicare will then pay your rebate into either (a) the account of the card you used to pay, or (b) the bank account you have pre-registered with Medicare.

We can deliver psychological support to people who either self-manage or plan manage their NDIS funding. Unfortunately, we do not accept referrals for agency managed clients.

If you would like to discuss a potential NDIS funded referral, please get in touch (call us on 1300 473 528 or email: referral@interrelate.org.au).

To process NDIS services, we require your NDIS number, a copy of your plan (so we can service against the appropriate line item) and invoicing details. The fee for NDIS funded clients is aligned to the NDIS schedule of fees so there are no out-of-pocket costs for NDIS funded clients.

Please contact your Local Area Coordinator to learn more about accessing the NDIS or accessing psychological support in your NDIS Plan.