Complaints

If you are at all unhappy with any part of our service please do not hesitate to provide us with the relevant feedback.

In the first instance, we recommend talking to the person involved. If you are uncomfortable doing so or have done so and are not satisfied with the outcome, please raise it with one of our managers.

If you would like to escalate it further, please contact the CEO:

• via Email: ceo@interrelate.org.au
• via Mail:

Interrelate CEO,
PO Box 6307,
Baulkham Hills NSW 1755

• or Phone: 02 8882 7808

If you still don’t feel your complaint has been resolved, you are welcome to contact the relevant funding body.

For complaints related to Family Law Services (Mediation, Children’s Contact Services and Parenting Orders Program), please contact the Attorney General’s Department: 

• Online via Complaint Form
• via Phone: 02 6141 6666
• or Mail:    

Family Law Services Section Attorney-General's Department Robert Garran Offices
3–5 National Circuit
Barton ACT 2600 

For complaints related to Counselling, Specialised Family Violence and Family Mental Health Support Service, please contact the Department of Social Services:

• Online via Complaint Form
• via Email: Complaints@dss.gov.au
• via Phone: 1800 634 035
• via Fax: 02 6133 8442
• or Mail:

DSS Feedback
GPO Box 9820
Canberra ACT 2601