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From $25*

*Fees may apply for some services
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From $25*
*Fees may apply for some services

Our Children's Contact Service provides a safe space for children to engage with parents and family members who aren't their primary carer so they can build positive relationships with all their loved ones. Suitable for children, parents and family members who require support and/or supervision to see one another whether due to separation, conflict or safety concerns, it provides you with a perfect space to help nurture the positive bonds within your family.

You can arrange visits at one of our centres, within the community or online. With the assistance of our contact workers we can help you to facilitate interactions and set goals for the future as a separated family as well as improve communication, reduce conflict and improve co-parenting relationships.

Developed as a short-term service, our aim is to support you to move towards managing your shared parenting arrangements independently once you have reached a cooperative and safe dynamic in your co-parenting. We recognise that every family is different and will consult with you to establish contact arrangements that suit your family’s needs.


Who is This For?

The service is suitable for children, parents and family members who require support and/or supervision to see one another whether due to separation, conflict or safety concerns.

The service is suitable for:

  • all children aged up to 18 years
  • separated parents
  • estranged family members including grandparents, siblings, stepfamily, aunts and uncles

Our Children's Contact Service is open to all families whether court ordered or self-referred.


Benefits of the Children's Contact Service

Benefits of accessing this service include:

  • a nurturing environment for your children to build strong and supportive relationships with both parents
  • support for your children to develop healthy boundaries as they learn the skills to communicate their needs and emotions
  • guidance for you to develop shared parenting arrangements that work for the long-term, helping you build the foundations of a strong co-parenting relationship
  • confidence to move to the next stage of co-parenting, feeling empowered to navigate joint decisions respectfully


What to Expect

The Children's Contact Service works in partnership with families to provide child-focused support. To ensure we understand how to best support you and your family there will be an intake appointment to discuss your situation and the needs of your children.

Once both parents have completed an intake separately and it is agreed that our service is the best place for you, we will move forward with an orientation so you and your children can get familiar with the centre.

We understand this can be a new and challenging space to navigate. Please raise any questions or concerns you have with your contact worker during the intake and they will make sure you have what you need to feel confident about moving forward.


Information for Parents and Carers

Information to help you prepare yourself and your children for beginning visits at our Children's Contact Service

Learn more
Information for Parents and Carers

Information for Children

Help your child get to know our Children's Contact Service and feel comfortable before their first visit.

Learn more
Information for Children

Commonly Asked Questions

Supervised visits can go anywhere from 30 minutes to 2 hours depending on the needs of the child and the centre's availability. Some children cope best with shorter visits as they get used to the new setting so your contact worker will regularly check in with you and your child and adjust visit lengths and frequency as required.

A subpoena is a legal request to provide information for a court related matter. In cases where this is requested it is due to a need for further information that either has not or cannot otherwise be provided.

If you are involved in a case going through court and a subpoena has been requested about the visits or change-overs we are under legal obligation to provide documentation about this.

Documenting visits and change-overs taking place in our service is standard practice regardless of whether there is court involvement as it helps to ensure the safety of your child or children.

You can read more about subpoenas and the Federal Circuit and Family Court of Australia here

If your family is involved in family law proceedings whilst using the service a Judge may request the appointment of an Independent Children's Lawyer (ICL) to your case. The ICL acts on behalf of the children in your family court matter, providing information for the case proceedings. If an ICL has been involved in your case, the Children's Contact Service coordinator may communicate with the ICL about how visits or changeovers are going. We only provide information based on our observation reports and case notes from the visits or change-overs.  

You can read more information about the ICL's role in family law proceedings here

Wait times for the Children's Contact Service are dependent on both availability for supervised visits or change-overs and the time taken to complete the intake and assessment process with each parent/carer.

If you have already made an intake appointment you would have been advised of any wait times. If you have not yet made an appointment please contact us so we can you discuss availability at your local centre. 

The cost of supervised visits are based on an hourly rate. The cost is $50 per hour, Monday - Saturday, and $60 per hour on Sundays. Typically the cost is split evenly between both parents/carers. Supervisied changes-overs are $5 per parent/carer.

Interrelate receives some funding to provide this service so our fees are at a reduced rate. If you have any concerns about the cost of the service please discuss this with your contact worker.

The Children's Contact Services is for families with children where one parent/carer or family member cannot see the child freely or easily due to separation, conflict, safety concerns or other circumstances. To use the service both parents/carers or family members will undertake an intake and an assessment with a contact worker separately. The intake allows us to understand your situation and determine if this service is the best approach for you and your family. If for whatever reason the service is not suitable, Interrelate can provide you with a letter for legal purposes outlining the reason and support you to explore other options that may be more suitable. 

The court order will usually specify that a child should have contact with their parent or significant adult who they are not currently living with using supervised service. In some cases, the court orders will request you contact Interrelate within a certain amount of time of receiving the orders. When you contact us, and have provided a copy of the court orders, an intake and assessment will be scheduled with a contact worker. Both parents will need to have an intake separately. Once both parents/ family members have had their intake, and your situation has been assessed and deemed appropriate, next steps will be taken to arrange supervised visits. 

Supervised visits, or contact visits, are when a child spends time with a parent, carer or family member who they do not live with under the supervision of trained children's contact workers. There will be one to two contact workers there during the visit to assist you to build a healthy relationship in the new environment and support you to work towards self-managed time together. As part of the supervision, the contact workers will observe and take notes to track progress and keep a diary of the time spent together. 

When using the service workers may document things such as:

  • conversation and interactions between parent and child 
  • relationship development 
  • behaviour towards the child 
  • arrivals and farewells 
  • engagement in activities/play 
  • creating safety for your child 
  • setting boundaries and limits 
  • meeting your child's needs 
  • responses to staff input and intervention (if applicable) 
  • gift giving 
  • photo taking 
  • debriefing with children and parents 
  • conversation and body language between parents (if applicable) 

The Children's Contact Centre rooms have resources, toys, and equipment to help facilitate interactions which can help children build relationships.  Some centers have kitchen facilities for the preparation of lunch and dinner. Please check during intake for a full list of amenities available. 

We want you and your family to have the best chance to strengthen your relationships and spend time together. How often visits take place will depend on your unique situation and needs for the service, as well as our availability to host the visit. Due to the large number of families who use our service we may not be able to immediately accommodate the exact number or frequency of visits desired or as outlined in the court orders but will aim to find a schedule that works for all people involved. 

Please be assured that your child is our main priority. Our contact workers carefully observe children and monitor their emotional and physical behaviour during contact visits and if you child becomes upset and the visiting family and/or contact workers are unable to calm them we will phone the parent or carer the child lives with. On this call you are more than welcome to suggest methods to help settle the child or we we may suggest the visit finishes early.

Yes, we often encourage the attendance of extra visitors especially those who would normally have contact with the child if supervision was not required.

The attendance of extra visitors will need to be pre-arranged with your contact worker prior to attending the visit so they can complete an intake appointment with us prior to the visit.

Usually it is the responsibility of the visiting parent to provide what is needed for the visit with their child such as food, drink, nappies and sunblock. We provide some toys and activities for the parent and child to engage with however the visiting parent is also welcome to bring along anything they would like to share or do with their child. Details on any allergies should also be provided to us in writing so the we can help  mitigate the risk of exposure for your child. If the visiting parent has not had much contact with the child it can be helpful for the parent the child lives with to provide a list of foods the child enjoys, nappy size etc., to help your child feel as comfortable as possible during the visit. If you have any questions or concerns about this please discuss with your contact worker.


We are here to help you and your family reach the best outcome for your situation. If you have any feedback regarding your experience we encourage you to speak with your counsellor, mediator or case worker or reach out to us directly using our message form via the button below.